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  • What is an escape room?
    Escape rooms are timed, room-size puzzles built around a story or theme. They require players to work together and communicate, to work through all the puzzles and complete the game for time runs out.
  • How much does it cost to play?
    Our games cost $25 +tax/player. Children 7 and younger play for free.
  • The website says the rooms are recommended for 2-7 players; can we still play if our group size is outside of that?
    Our current games are recommended for 2-7 players because of the physical size of the rooms, as well as the number and pacing of the puzzles. You are able to go over the maximum recommended number of players, however you may find yourselves tight on space, and finishing the game before the 1 hour mark. Another option for groups of 8 or more players is to divide in to smaller groups, and have each team play a different game at the same time.
  • Can I make a booking outside of your posted hours?
    Yes! We are able to accommodate bookings outside of posted hours of operation. Contact us by phone or email to discuss your groups' specific needs.
  • Can my children play the escape rooms?
    We recommend ages 10+ due to our puzzles' complexity and occasional mature themes and content in our rooms. If accompanied by an adult, children younger than 10 can play. Children 7 and under can accompany an adult free of charge. Also, please note that all of our bookings are private, so whomever you book with is who you will play with; if your group is okay with young children in the room - so are we (babies included)!
  • Are your escape rooms difficult?
    Each of our rooms is designed to be a challenge, but they are not unbeatable! Every room is solvable if you work as a team, and if you are ever stumped, we are ready to give helpful hints along the way!
  • Are your escape rooms scary?
    No, our rooms are not intended to scare players. Although sometimes the accompanying story to a room may leave players with a sense of urgency, we do not have jump scares.
  • Are your rooms wheelchair accessible?
    Our current location is on the second floor of a building with no elevator access, so we are not wheelchair accessible. When designing puzzles, we are mindful of people of all abilities. If you have any feedback regarding how we can make our location and games more accessible, please let us know. We are working toward making things accessible for everyone. We appreciate your patience as we work to meet this goal.
  • Am I going to feel claustrophobic?
    Every room is comfortable. You always have an emergency exit available to come and go as you please if the need arises- keep in mind, the game timer doesn't pause if you take a break, so hurry back!
  • Do I need to make a booking, or can I walk in?
    While we try to accommodate walk-ins, we generally operate by booking only, so the rooms may already be booked. For your best chance of playing the room you want- call ahead.
  • How can I pay?
    We accept cash, credit, or debit. Keep in mind that bookings require a deposit equivalent to the cost of one person's admission (tax included) - $28.25. Deposits can be paid with credit card over the phone, online with the invoice, or by etransfer.
  • Do I need to arrive early?
    We ask that you show up 10-15 minutes before your booking start time to use the washroom, be briefed on safety and start at on time. Please do not come inside more than 20 mintues before your booking's start time. As there are several games with staggered start times, there may be no where for you to wait. Instead, if you arrive early, call and see if you can start your game early before coming in.
  • My child wants to have their birthday party at Puzzled; can the kids play by themselves?
    Children's birthday parties are welcome, however if all players are less than 13, an adult must remain on site. The kids are able to play the game(s) by themselves, and are given extra hints and clues to help them be successful. Guardians are responsible for any damage to games that is the result of unattended children's behaviour.
  • Can I vape, drink alcohol, or use drugs while at Puzzled?
    No. We reserve the right to remove players found to be under the influence of drugs or alcohol, and no refund will be issued. Further, players are responsible for any damage to games that are the result of intoxication.




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