What is an escape room?


Escape rooms are timed, room-size puzzles built around a story or theme. Come with a team or just a few close friends to challenge yourselves and see if you can beat the clock!




How much does it cost to play?


Our rooms are $25 +tax/player.




The website says the rooms are recommended for 2-7 players; can we still play if our group size is outside of that?


Our current games are recommended for 2-7 players because it allows for everyone in your group to participate, and for you to solve all of our clues before time runs out. With past larger groups, we've split your group in to 2 teams and have each group play a different game simultaneously.
Please note that the design of our games does not allow for single player experiences.




Can I make a booking outside of your posted hours?


Of course! We try to be very flexible and accommodating to daytime bookings




Can my children play the escape rooms?


We recommend ages 12+ due to our puzzles' complexity and occasional mature themes and content in our rooms. If accompanied by an adult, children younger than 16 can play. Children 6 and under can accompany an adult free of charge. Also, please note that all of our bookings are private, so whomever you book with is who you will play with; if your group is okay with young children in the room - so are we!




Are your escape rooms difficult?


Each of our rooms is designed to be a challenge, but they are not unbeatable! Every room is solvable if you work as a team, and if you are ever stumped, we are ready to give helpful hints along the way!




Are your escape rooms scary?


No, our rooms are not intended to scare players. Although sometimes the accompanying story to a room may leave players with a sense of urgency, we do not have jump scares.




Are your rooms wheelchair accessible?


Our current location is on the second floor of a building with no elevator access, so we are not - at this time - entirely accessible. When designing puzzles, we are mindful of people of all abilities. If you have any feedback regarding how we can make our location and games more accessible, please let us know! We are working toward making things accessible for everyone. We appreciate your patience as we work to meet this goal.




Am I going to feel claustrophobic?


Every room is comfortable. You always have an emergency exit available to come and go as you please if the need arises- keep in mind, the game timer doesn't pause if you take a break, so hurry back!




Do I need to make a booking, or can I walk in?


While we try to accommodate walk-ins, we generally operate by booking only, so the rooms may already be booked. For your best chance of playing the room you want- call ahead.




How can I pay?


We accept cash, credit, or debit.
Keep in mind that bookings made online will require a deposit equivalent to the cost of one person's entrance (tax included) - $28.25; bookings made over the phone do not require a deposit.




Do I need to arrive early?


We ask that you show up 10-15 minutes early to ensure your group has time to be briefed on safety and start at your booked time.




My child wants to have their birthday party at Puzzled; can the kids play by themselves?


Children ages 10+ are welcome to have their birthday parties with us. However, if all of the players are under 16, an adult must be present for the game's duration.




Can I vape, drink alcohol, or do drugs while at Puzzled?


No.
We also reserve the right to remove patrons found to be under the influence of drugs or alcohol.





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